Player Support

Let's get you unstuck

For gameplay questions, technical problems, purchase issues, or account help, email the Word Scrapes support team.

This opens your email app. Send the email to contact us. Using webmail? Write to support@thingspeople.love with the subject "Word Scrapes support."

What to include

• A short description of what happened and what you expected.
• Your device model, iOS or Android version, and game version, if known.
• The level or screen where it happened, and any steps that make it happen again.
• A screenshot or short recording if it helps explain the problem. Hide any personal information first.

If you're following up about the same issue, reply to your original email so the details stay together.

Progress or sign-in trouble?

Tell us whether you're playing as a guest or signing in with Apple or Google, and whether you recently changed devices or reinstalled the game.

Never send passwords, sign-in codes, or recovery codes. We can help investigate without asking you to share them.

Purchase questions

If an item or benefit is missing, tell us what you purchased, roughly when, and whether you used the App Store or Google Play. Describe any message shown in the game.

Do not send full card details or payment credentials. If we need a transaction reference to investigate, we'll explain what to provide.

Your account and privacy

• Request account deletion without reinstalling the game or signing in on this website.
• For access, correction, export, or other privacy requests, email privacy@thingspeople.love.
• Manage website cookie preferences at any time.

Our Privacy Policy explains how we handle game and support information.